Sonance knows that you care how information about you is used and shared, and we appreciate your trust and want you to feel confident in our services and security as it relates to your personal information.

This notice describes our privacy policy. Compliance with the Data Protection Act 1998 underlies all of our personal information privacy practices. By visiting Sonance, you are accepting the practices described in this Privacy Notice.

Definition's

For the services contained and associated with this site Sonance is the trading name of Sonance Limited, for the purpose of this policy the terms "Sonance" and "Sonance Ltd" will be taken to be the same entity.

Why we collect information about you

• To provide you with online services. We need to know information about you to be able to provide certain services, for example we need your name and address to deliver products bought in our online shop.
• The information we learn from customers helps us personalise and continually improve your shopping experience at Sonance.
• To ensure our transactions with you are legally compliant. We're required to keep records of certain transactions for legal reasons.
• To keep your information secure. To minimise the risk of unauthorised access to your information, we use some of your information to authenticate you when using the website and our customer service helpdesk.
• To analyse our commercial performance. We use aggregated customer information to help us understand how our website is performing commercially and what we can do to improve that performance.

What Personal Information About Customers Does Sonance Gather?

Here are the types of information we gather.

• Information You Give Us: We receive and store any information you enter on our Web site or give us in any other way. You can choose not to provide certain information, but then you might not be able to take advantage of many of our features. We use the information that you provide for such purposes as responding to your requests, fulfilling orders, customising future shopping for you, improving our store features, and communication with you.
• Automatic Information: We receive and store certain types of information whenever you interact with our website. For example, like many web sites, we sometimes use "cookies," and we obtain certain types of information when your Web browser accesses our website.
• E-mail Communications: To help us make e-mails more productive to improve service and your shopping experience, we sometimes send you newsletters of our services and products, notifications of changes to our policies, and order confirmations. If you do not want to receive e-mail from us, other than order notifications and receipts, please adjust your "Subscription" preferences by logging into your account.
  

Information You Give Us
You provide most such information when you search, buy, order, post reviews, or other methods of communication via our website or email to Sonance. As a result of those actions, you might supply us with such information as your name, address, and phone numbers, and credit card information.
Automatic Information
For security purposes Sonance sometimes collects and analyses the Internet protocol (IP) address used to connect your computer to the Internet, and to our website. This is done for your protection for tracking purposes in the unfortunate event that someone gains access to your personal or financial information and opens an account, or makes purchases under your name.

What About Cookies?

Cookies are text files that we transfer to your computers hard drive through your Web browser to enable our systems to recognise your browser and to provide features such as storage of items in your Shopping Basket between visits.

Does Sonance Share the Information It Receives?

We respect your privacy and appreciate your business. At no time do we ever provide your account contact or payment information to any third party vendor, associate or service provider unless absolutely necessary in order to complete your transaction and order.

How Secure Is Information About Me?

We don't see or record your credit card details on our web site instead they are transmitted directly to our card service provider who works to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you provide to us for purchasing of our products or services.

Off-line, your information is kept securely in our databases and offices. We only allow our employees and trusted contractors access to your information, and then only if they need it for a specific authorised task. We have ensured that we have a valid non-disclosure agreement with all parties that we provide access to your data.

It is important for you to protect against unauthorised access to your password and to your computer. Be sure to sign off when finished using a shared computer by clicking the "log off" link located in the side menu.

Maintaining the information we hold about you

We aim to give you control over the information that we hold about you. You can see the information that you have provided to us through the website by accessing the Edit account page. You can also use this page to change or delete this information including the consents you have given us.

You can be deleted from this website's databases by sending an email to our website operations team at online@sonance.biz. Please type delete in the subject box. This will not delete information held about you on any other databases that was not provided through this website, or on third party databases.

Please note however, we can only delete information about you that we don't need to hold for legal reasons. For example, we need to keep records of financial transactions for a certain period of time.

You can request details of all the information that Sonance holds about you, including on this website's databases, by contacting our customer support who will send you an application form which you should complete and return. We reserve the right to levey an administrative charge for this service. This will be no more than £10 for each request.

We will take all reasonable steps to protect your information, but data can never be guaranteed 100% secure. Please note that we will not be liable for any breach of security unless we have been negligent.

Telephone calls

If you call any of the customer service telephone numbers quoted on this website, or use any of our 'Phone me' services, we may record your call. These recordings are used for training and quality control to ensure that we continuously monitor and improve our customer service standards.

If you call any of our customer service telephone numbers and give your personal details we may record and store them for a period of time if they form part of our contract with you or to help answer any future questions you may have more quickly and effectively.

Links to other sites

This website includes links to other sites. We make every effort to provide links to high quality, reputable sites but we're not responsible for their privacy practices, site content or the services they offer

What this privacy policy does not cover

This policy does not apply to the practices of companies Sonance does not own or control, or to people Sonance does not employ or manage.

Data Protection Act

Sonance complies and looks to exceed the standards of the Data Protection Act 1998. This privacy policy meets the standards and guidelines contained in the Act.

For further information about Sonance and the Data Protection Act contact our customer support.

Questions

Questions regarding our Privacy Policy, or other policy related material can be directed to our support staff by clicking on the "Contact Us " link in the side menu. Or you can email us at: online@sonance.biz. If you have any concern about privacy of your personal information as used and collected within our website, please send us a thorough description and we will try to resolve it.

Changes to this privacy policy

Our business changes constantly, and our Privacy Notice will change also. We may e-mail periodic reminders of our notices and conditions, unless you have instructed us not to, but you should check our Web site frequently to see recent changes. Unless stated otherwise, our current Privacy Notice applies to all information that we have about you and your account. We stand behind the promises we make, however, and will never materially change our policies and practices to make them less protective of customer information collected in the past without the consent of affected customers.

This privacy policy was last updated on 20 January 2003 and is now at issue 1.1..